Picture Salon FAQ's -- Also - Important questions to ask when evaluating giclee printing companies

Ordering Questions

• Once I pay the proofing fee for a new image, do I ever pay it again? No, once we correct the colors to your satisfaction, there is no additional fee except the per print charge.



• What is your turnaround time? If we are making a paper print, and no proofing is required, we try to ship within 4 business days of receiving your order. If we are making a stretched canvas print, and no proofing is required, we try to ship within 5 business days of receiving your order. If proofing is required, add another3-4 business days. If scanning is required, add another 1-2 days. Important Note for Rush Orders: If you need a print sooner than our normal turnaround time, your order will be subject to a rush fee of $25 - $100 depending upon the size of your order and our workload. We will notify you of any rush fee before proceeding with you order.



• Does the print cost cover everything, including the cost of the substrate, or media? Yes, it does cover the substrate (photo, watercolor, canvas,etc.) labor and ink costs. We do not charge a "setup" fee. The only other charge is postage.



• When do I need to pay the balance of my order? We must receive payment before your final order is shipped.

Technical Questions

• How large an image can you print? Currently, Picture Salon can print up to 44" wide. However, most substrates come on a roll, so there is virtually no limit to the length of the print. For canvas, please allow 2 additional inches beyond the image for stretching.



• Do you keep the print settings so I can make additional prints in the future that will match identically with what I have printed already? Yes, we maintain a record of the file and back it up for print-on-demand reorders.



• How long do your prints last? We use only the most archival materials and inks. Under normal conditions, our prints should not fade for at least 60 - 100 years, depending upon the substrate. We do not recommend hanging the finished work in direct sunlight. For more information about the Ultrachrome inks that we use, please go to the Epson web site.



• Can you provide Certificates of Authenticity for the prints you make for me? Yes for an additional fee.



• Do you store my images files after making prints and are they secure? Yes, we maintain your files indefinitely and back them up as well. Our computer systems are not on a wireless router and are very secure.



• Do you also protect the privacy of my images? Yes, we guarantee that your file is secure with us.  We will never share your artwork with anyone or create prints from your file without your consent. 




Any other questions should be directed via our Request Quote/Info form.