Replacements, Damages & Claims

Returns & Replacements

We do not accept returns as all of our orders are custom and made to order. If you would like to cancel an order before it’s sent to production you may do so but once it’s been printed no refund will be issued.

We will replace your print free of charge if there is any defect in the paper or if it has been damaged during shipping. We are not responsible for any problems related to the quality of the image provided to us (i.e. dust, fingerprints, resolution, etc). If for any reason there is a problem with the print that you feel is our fault, please contact us.

*Best Way to Guarantee Color Accuracy - because of the vast variations in monitors and calibrations, we suggest that you consider our proofing options. We print our proofs on the same paper/metal/canvas you have selected for your order. We mail them to you and do not print the final order until we have your approval. Please note that if you do not order a proof and a file does not print color wise the way you expected it to, we will not be responsible or replace the print.

Damages

If a piece was damaged during shipment, please call or email us as soon as possible. We will request that you send in pictures of the damaged package and print/prints so we can file a claim with the carrier. Once we receive the pictures of the damages we will reprint & ship the damaged print(s) free of charge. Once the replacement is shipped you will receive a new tracking number.

*Please note that if your original order was shipped USPS you will receive a letter asking that you bring in your damaged package & product to the Post Office to verify the claim. If you’re a drop shipper please pass this information along to your customer so they know to expect the letter requesting them to do so.

Domestic Shipping Claims

We file all shipping claims on our end and hold responsibility for any damages that occur in transit or if a package goes missing/ is lost.

International Shipping Claims

First Class Mail International orders shipped via United States Postal Service (USPS) are ineligible for an inquiry or insurance claim. If you choose this shipping class, we cannot replace the item due to USPS damage while in transit, if the parcel is lost, or has missing contents.

*To guarantee replacement items when shipping internationally please contact us about shipping via USPS Priority Mail International or UPS Worldwide Service International. Replacement items for these shipping methods are eligible for a claim and follow the same procedures as Domestic shipments.